Conditions of sale
.1 RECEPTION AND CONFIRMATION OF THE ORDER
After making the purchase, we will send to the e-mail address you indicated, an order summary with the relevant reference number, the items you have purchased, an indication of additional costs such as sending or others, if of the case, such as those relating to the method of payment selected and the data to contact us.
Furthermore, you will receive a copy of these general conditions so that, if necessary, you can consult them.
You will receive a paper invoice with your order.
.2 SHIPPING COSTS
Shipping costs are € 5.95 for orders under € 139, for orders over € 139 shipping is free.
.3 DELIVERY TERMS
All purchases will be sent by courier. Your order will be sent from our warehouse within 24/48 working hours and will receive it at the address indicated within 48 working hours from the time of order, delivery dates may vary if the shipping order is made on Saturday or Sunday or if there are public holidays in the middle. You will receive a text message indicating the day on which you will receive your order.
During the sales period these terms may be delayed for a further 24/48 hours.
In the event that, for whatever reason, we are not able to have the goods delivered within 30 calendar days as indicated by the law 3/2014, we will ask you to let us know if you can grant us additional time except in the case where the item is not available or if the purchase was made with a fixed term and the consumer has expressly indicated it.
In this case you have the right to withdraw from the contract. You can check how to do this by consulting the paragraph CHANGES AND RETURNS, Right of Withdrawal.
If you wish to return your product, you can request a refund by accessing the "My account" internal section and completing the return procedure. Once the return is requested, you will receive in your email (within 48 hours) a free return label to return via DHL. You must deposit the package in a DHL office near you or at a DHL delivery point, if you do not have one of these two options, contact DHL at the tracking number on the label.
Once the product is received, it will be refunded in the same way as it was paid.
Shipping costs will not be refunded.
The products must be returned unused, with the original packaging and in perfect condition. We do not accept returns from shoes that have damaged the original packaging of the shoe with return labels or seals.
For hygienic reasons, the return or replacement of products such as underpants, boxers, panties or stockings is not permitted.
For logistical reasons no changes are made to the dimensions.
If you have questions, you can contact us by writing to "Mail to" firstname.lastname@example.org "or WhatsApp to this phone number: +34 698 175 559
- Your order can be returned within 14 days of receipt.
- The product must be unused and in the original packaging.
- You must attach the order form, or if you do not have one, the order form to the package.
- If possible, pack the product as received.
- In the package you will receive a return label, which you will have to return with the package to a collection point of the transport company. If you have not received this return label, contact email@example.com or you can contact us by phone at +34 698 175 559
.5 ARTICLE IN REPLACEMENT
If the article is not available we will be able to offer you, without a price increase, a product with similar characteristics. He can decide whether to accept the new product as if it were the one initially requested or to renounce the purchase.
.6 PAYMENT METHODS
With credit card
You can use VISA or MASTERCARD credit cards to pay your purchase amount at our store.
You are registered with the Paypal payment system, you can make your purchase directly in our online store.
If the product does not comply with the contract, or is defective, the consumer and the user can choose whether to request repair or replacement, except where one of these two options is objectively impossible or disproportionate. Furthermore, this change due to a non-compliance will be free for the consumer and user. This gratuity will include the costs necessary to remedy the non-conformity of the products with respect to the contract, especially with regard to shipping costs and costs related to labor and materials.
TRENDCLIC is responsible for non-conformities arising within two years of delivery. Unless there is contrary evidence, it will be deduced that the non-conformity arose in the six months following the delivery of the product, both new, already existed when the thing was delivered.
.8 PROMOTIONAL CODES
.9 IMAGES OF THE ARTICLES
All images of the items are property of TRENDCLIC.
There may be a slight difference between the color of the image and the actual color of the item due to the quality of the photo.
.10 CONFLICT RESOLUTION
For the resolution of conflicts, the parties submit, renouncing any other forum, the courts and courts of the user's headquarters. Furthermore, as a company associated with CONFIANZA ONLINE and in accordance with the terms of its Code of Ethics, in the event of disputes relating to online bargaining and advertising, data protection, child protection and accessibility, the user can refer to the resolution system extra judicial of online CONFIANZA disputes www.confianzaonline.es